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"Remember that it is not tips or techniques. It is knowing that having engaged employees can be the difference between survival and all of the other less attractive options."
Gary Irland
Employee Engagement Lean Thinking Talent Management Customer Focus
Liker, Jeffrey. Becoming Lean. Inside stories of U.S. manufacturers. Productivity Press, 1998.
Womack, James and Jones, Daniel. Lean Thinking. Banish waste and create wealth in your corporation. Simon and Schuster, 1996.