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Complying with State and Federal Laws

Today brought to mind a good reminder to readers of these posts.  Whenever there is a federal law and corresponding state law, you need to consider each provision of both and provide coverage to employees that is most favorable to them.  One of my clients is a religious organization.  We had revised their handbook and… Continue Reading

Customer Service, Beyond Style Points, Part 2

Continuing the customer service story, as you’ll recall I ordered lenses from a new retail optical center.  Each contact point with the organization was good (except, the repeated message about 100% customer satisfaction guaranteed while on hold).  Unfortunately, they failed to actually order my lenses the first time.  As a result, they did not call… Continue Reading

Customer Service, Beyond Style Points, Part 1

Whether it be someone who obviously doesn’t want to be working at the grocery store checkout line or rude waitstaff.  Everyone has at least one good customer service story.  I’ve got more than my fair share.  I thought I’d share today one of my worst customer service experiences.  And, this story is not one of… Continue Reading

Recordkeeping 101: Tips and Techniques

On October 19th from 8:00 to 10:00AM, I will be presenting Recordkeeping 101: Tips and Techniques to members of the Greater Madison Area Society of Human Resources for the “My GMA SHRM Toolbox” series.  Below are the details. What Human Resources records do you create?  What do you keep?  Where do you keep them?  Some… Continue Reading

What Ressession

I spoke with two clients today.  Both indicated that their business is very good.  One client is having a record year from a revenue, shipment and profitability standpoint.  They don’t need to add staff right now, but over the year, I have helped them place a net of three new employees (~15% of their total… Continue Reading

HR That Fits

I had an interesting meeting this afternoon with a prospective client.  They have been outsourcing their HR along with their payroll to one of the large providers.  The HR came along as a ride-on for the payroll contract.  The prospective client made it clear that they had lost their appetite for outsourcing HR due to… Continue Reading

Middleton Chamber of Commerce Seminar

I am presenting at Middleton’s Ask The Expert session on October 12th from 7:30-9AM.  Below is the announcement I sent for the free seminar.  If you are interested in attending, here’s a link to register: Middleton Chamber of Commerce. Employee Retention in a Rebounding Economy The National Bureau of Economic Research announced in September that… Continue Reading

Two HR Recordkeeping Tips

I have had two clients recently turn over their records for me to review and bring into compliance.  In both cases, the files needed major work.  Following are two points regarding recordkeeping: All personnel files should have an employment application.  Gone are the days when organizations hire someone without assuring disclaimer protection afforded by properly… Continue Reading

Welcome to The HR Effect

Today marks the launch of the self-hosted version of The HR Effect.  It’s been in the works for a while now, but finally I took the plunge over the weekend.  Previously, the site was develped using DotNetNuke.  It was great for me.  But, I got bit by the WordPress bug and have done a lot… Continue Reading